Refund policy
At Living Chic, we want you to love your purchase. If you are not fully satisfied with your order, we’re here to help make the return process simple and straightforward.
Website: livingchictx.com
1. Return Window
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
To qualify for a return, items must be:
- In the same condition as received
- Unused and unworn
- With original tags attached (if applicable)
- In the original packaging
- Accompanied by proof of purchase or receipt
2. How to Start a Return
To request a return, please contact us using the information below:
Living Chic
Email: support@livingchictx.com
Address: 201 Walnut St, Abilene, TX 79601, United States
Phone: +1 (325) 672-7777
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM
Once your return request is approved, we will provide instructions on how and where to send your package. Important: Returns sent without prior authorization may not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible.
For approved cases:
- We will cover the return shipping costs
- You may receive a replacement item or a full refund after inspection and verification
4. Change of Mind Returns
If you wish to return an item because you changed your mind, ordered the wrong item, or no longer want it:
- Return shipping costs are the customer’s responsibility
- Items must be returned unused and in original condition
5. Restocking Fees
We do not charge any restocking fees for eligible returns.
6. Non-Returnable Items
The following items cannot be returned:
- Custom or personalized items
- Perishable goods
- Personal care products
- Gift cards
- Final sale or clearance items
If a custom or personalized item arrives damaged or incorrect, please contact us within 48 hours of delivery.
7. Refunds
After we receive and inspect your return, we will notify you regarding the approval status of your refund.
If approved:
- Refunds are issued to the original payment method
- Processing typically takes 5–7 business days
- Your financial institution may require additional processing time
8. Exchanges
If you would like to exchange an item, please contact us first. Exchanges are subject to product availability.
9. Contact Information
If you have questions regarding this Refund & Return Policy, please contact us:
Living Chic
Email: support@livingchictx.com
Address: 201 Walnut St, Abilene, TX 79601, United States
Phone: +1 (325) 672-7777
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM